One platform to run product support from your own information.
Upload what your customers already rely on, organize it, publish what you trust, and put a grounded assistant on your site. Here is what that involves.
A library you control
Add manuals, spec sheets, warranty terms, product data, and web pages. Each source is checked and indexed automatically, and you can group it into collections so an assistant answers from exactly the right material. Nothing draft or still-processing is ever used in a live answer.
Every answer, accounted for
Every supported answer is recorded against the document it came from, and you can see that in the conversation log. Your customer gets the answer without your internal file names attached. When the material does not cover a question, the assistant says so and offers the support routes you set up, rather than guessing. That refusal is a feature, not a limitation.
Reporting that points at the next document
A knowledge check writes questions from your own content and confirms the assistant can find the answers again. Alongside it, the questions it could not answer show you the gaps worth filling. It is a to-do list drawn from real customer demand.
And the controls that keep it trustworthy.
Approvals and versions
Documents move from draft to published on your say-so. Every version is kept, so you always know which one an answer came from.
Approved-domain controls
Each assistant runs only on the website addresses you list. A copied embed does not work anywhere you have not allowed.
Assistant builder
Set the voice, the collections it draws from, how cautious it is about answering, and where unanswered questions go.
Human escalation
Configure the inboxes that receive questions the assistant cannot answer. Visitors pick a route by name; they never see the address.
Export and deletion
Take a full copy of your data whenever you want, and delete documents or the whole account on request.
Audit logs
Privileged actions are recorded, so there is always an answer to who changed what and when.